Monkey JLPT Support
Need help with learning, Monkey JLPT Pro, purchases, or speaking practice? We are here to help.
Email us with a clear description of the issue and, if possible, a screenshot of the relevant screen.
Email Monkey JLPT SupportBefore you contact us
Including the following details helps us understand the issue:
- Your device model and operating system version;
- Your Monkey JLPT app version;
- The app language and target JLPT level you selected;
- A short description of what happened and how to reproduce it;
- A screenshot or screen recording, if available.
Do not send passwords, payment card details, Apple ID credentials, Google account passwords, or other sensitive information by email.
Frequently asked questions
How do I restore Monkey JLPT Pro?
Open the Monkey JLPT Pro screen and select Restore Purchases. Use the same Apple ID or Google account that was used for the original purchase. If access is not restored, contact support with your device type and purchase details.
How do I manage or cancel my subscription?
Subscriptions are managed by the Store where you purchased them. On iPhone or iPad, open Apple account subscription settings. On Android, open Google Play, then go to Payments & subscriptions and select Subscriptions. Deleting the app does not cancel an active subscription.
How do I request a refund?
Payments and refunds are handled by Apple App Store or Google Play. Please use the refund process provided by the Store that processed your purchase. Monkey JLPT cannot directly issue Store refunds.
Why is speaking practice unavailable?
Speaking practice requires microphone and speech-recognition permission. Check that these permissions are enabled for Monkey JLPT in your device settings. Speech recognition also depends on your device's available recognition service, Japanese language support, and network or on-device speech model availability.
How do I delete my learning progress?
Open Settings in Monkey JLPT and select Reset Local Progress. This removes learning data stored by the app on that device, including lesson progress, quiz history, review schedules, and settings. It does not cancel an active subscription.
My lesson progress or exam result looks incorrect.
Please send us the level, topic or paper number, the action you took, and a screenshot if possible. Your learning progress is stored locally on the device, so do not reset app data before contacting support if you want us to help investigate the issue.
Legal information
Please review our Privacy Policy and Terms of Use. Monkey JLPT is an independent learning tool and is not an official JLPT application or service.